Refund policy
At chilifi.com we are committed to our customers satisfaction, you will always be our priority. However, if you are not completely satisfied with your purchase for any reason, you may return it to us within 30 days of receiving your product(s).
Damaged Goods
If your product arrives damaged, please email us with your order confirmation number and photos of your damaged goods and we will replace the damaged item(s).
Refunds (if applicable)
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 30 days
* The Goods were not used or damaged
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
5102 Maple Irvine, CA 92612
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
* By email: info@chilifi.com
Damaged Goods
If your product arrives damaged, please email us with your order confirmation number and photos of your damaged goods and we will replace the damaged item(s).
Refunds (if applicable)
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 30 days
* The Goods were not used or damaged
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
5102 Maple Irvine, CA 92612
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
* By email: info@chilifi.com